The purchase can be cancelled after receiving the order within 7 calendar days. The request must be made through Contact Us. If this period ends on a Saturday, Sunday or holiday, the Customer may exercise their right to cancel until the first subsequent business day.

The product must be returned in its original packaging, it must not be tampered with, without any type of damage and with the respective invoice.

The customer will be reimbursed for the amount paid for the returned product, in accordance with Art. 49 of the CDC, since shipping is an independent service contracted by customers, this cost cannot be reimbursed. The refund or return of the amount paid by the customer, in case of cancellation, will be made provided that the product is returned without damage, with its original packaging and accompanied by a copy of the invoice. If the product is in adequate conditions, Wewi will notify the customer that it has accepted the returned product and will arrange for the full refund of the amounts paid by the customer for the purchase of the Product. If damage is found to the product due to its mishandling by the customer, Wewi will send the product back to the customer and the corresponding refund of the amounts paid will not be made. Exchange and return Upon checking the delivery, if any packaging is broken or damaged, it may be returned to the delivery person and contact must be made through Contact Us, whether or not the delivery person is at the delivery location. Products must be kept in their original packaging and with all their components. If the customer chooses to return the products via the delivery person, the conditions of the product must be noted on the Proof of Receipt.

If the customer chooses to have the respective product value refunded, Wewi will notify the administrator of the card used by the customer and the refund will occur within 02 (two) subsequent invoices. This procedure is the responsibility of the administrator of the card used.

If the customer chooses to have a new product delivered, whether the same or similar, the deadline is up to 2 business days after the occurrence is registered.

In the case of partial returns of products, such as quality issues, the partial refund will be made as soon as the delivery person returns and notifies our distribution center.

Exchange due to operational error • Wrong quantity and/or type of product Contact us and a next visit will be scheduled to deliver the merchandise according to the order and specifications.
• Lack of integrity in the purchase If some of the products listed in the order are not delivered and are charged on the receipt, the customer must report this fact to Fale Conosco (Contact Us) within 7 (seven) days after receiving the product. After the occurrence is registered, the resolution period is up to 2 business days.
• Return of purchase due to late delivery If the purchase is delivered outside the maximum delivery time agreed with the customer, the customer may refuse to receive it and return the entire purchase. If the purchase has already been charged to the customer's credit card, the full amount of the order will be refunded. If the customer has received the order, at the time of the cancellation request, a visit will be scheduled to collect the products. In order for the return to be accepted, with the respective refund of the purchase amount, it is necessary that the packaging is not tampered with or damaged. The returned goods must be accompanied by the invoice. The refund will only be requested when the purchase is returned to the distribution center.

Order Cancellation • If the order has not yet been processed, cancellation will be carried out promptly, provided that the order has not yet been processed.
• If the order has already been processed and charged to the customer's credit card and has not been shipped, the order will be cancelled and a refund will be made to the credit card used for the purchase.
• If the order has already been processed and shipped, the customer must refuse to receive the merchandise at the time of delivery, requesting cancellation and full refund of the amount paid. As soon as the purchase is returned to the distribution center, we will refund the purchase by crediting the credit card used for the purchase.
• The cancellation request must be made through Contact Us. If the customer received the order, paid for the purchase and respected the 7-day cancellation period, the amount paid will be refunded.

Cancellation by Wewi For special reasons, Wewi may cancel the order placed by the customer in the following cases:

• Debit failure: if there is difficulty in processing the order due to the payment method used, we will contact you by email or telephone, informing you of the reasons why the process is not possible. The customer has the option of suggesting another payment method. If the failure persists, after trying to contact us, we will wait 48 hours for the customer to get back to us. If there is no contact, the order will be cancelled.
• Incomplete order data: orders with errors and/or missing data that make it impossible to complete the purchase process, we will contact you by email or telephone. If we still do not contact the customer within 48 hours, the order will be cancelled.
• Absence of a person responsible for receiving the order: in the event of the absence of a person responsible at the time of delivery, we will contact the customer by telephone or email. If contact is not possible within 48 hours, the order will be cancelled.
In any case of cancellation in which payment has already been made by credit card, the total amount of the order will be refunded, respecting the appropriate deadlines.

Refund of amounts paid by card.
The refund to the credit card is made within 02 (two) subsequent invoices after notification by Wewi. This procedure is the responsibility of the administrator of the card used.